1. Introduction

Boston X ("Boston X", "we", "us", "our") is a technology platform connecting property developers, selling agents, and buyers' agents across Australia, including through our FYND App. Boston X is part of the Boston Projects group of companies.

We are committed to protecting the privacy of individuals who interact with our website, platform, and services. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and the rights you have in relation to it.

This policy applies to our website, the FYND App, and any related services (together, the "Services"). By using our Services, you agree to the collection and use of information in accordance with this policy.

We handle personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

2. Information We Collect

We may collect the following categories of personal information:

Information you provide to us directly

• Name, email address, phone number, and company/agency name

• Enquiry details submitted through our contact form (e.g. whether you are a selling agent, buyers' agent, or developer)

• Account and login details if you register on the FYND App

• Listing, stock, and transaction information submitted by developers or agents

• Communications you send us (email, phone, chat, or support requests)

Information collected automatically

• IP address, browser type, device information, and operating system

• Pages visited, time spent on the site, and referring/exit pages

• Cookies and similar tracking technologies (see Section 6)

• General location information (e.g. city/region, inferred from IP address)

Information from third parties

• Information from agencies, developers, or partners who refer you to us

• Publicly available business information (e.g. real estate licensing details)

• Information from analytics, marketing, or CRM service providers we use

3. How We Use Your Information

We use personal information to:

• Provide, operate, and maintain the Boston X platform and FYND App

• Respond to enquiries and match agents with relevant listings and developers

• Facilitate reservations, contracts, and communications between agents and developers

• Provide real-time stock, listing, and project data through the FYND App

• Send administrative updates, service notifications, and (with consent) marketing communications

• Improve our website, platform, and services, including through analytics

• Detect, prevent, and address fraud, security issues, or technical problems

• Comply with legal obligations

We do not use automated decision-making that produces legal or similarly significant effects on individuals without human oversight.

4. Sharing Your Information

We may share personal information with:

• Developers and agents within the Boston X network, where necessary to facilitate a listing, enquiry, reservation, or sale

• Service providers who support our operations (e.g. hosting, analytics, CRM, email delivery, customer support tools)

• Professional advisers, such as legal or financial advisers, where required

• Regulatory or government authorities, where required by law

• A buyer or successor, in the event of a merger, acquisition, or sale of business assets

We do not sell personal information to third parties for their own marketing purposes.

Some of our service providers may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure the overseas recipient handles the information consistently with the Australian Privacy Principles.

5. Data Security

We take reasonable technical and organisational measures to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes access controls, encryption in transit, and restricting data access to personnel who need it to perform their role.

No method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Keep the website and platform functioning correctly

• Understand how visitors use our site (analytics)

• Remember preferences and improve user experience

You can control or disable cookies through your browser settings. Disabling cookies may affect the functionality of parts of our website or the FYND App.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by law (including tax, corporate, and real estate industry record-keeping obligations). When information is no longer required, we take reasonable steps to destroy or de-identify it.

8. Your Rights

Subject to applicable law, you have the right to:

• Request access to the personal information we hold about you

• Request correction of inaccurate or out-of-date information

• Request deletion of your personal information, where applicable

• Withdraw consent to marketing communications at any time

• Lodge a complaint about how we handle your personal information

To exercise any of these rights, contact us using the details in Section 11.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

9. Children's Privacy

Our Services are not directed at individuals under the age of 18, and we do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated version will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, contact us at:

Boston X Shop 1, 22 Gadigal Avenue, Zetland, NSW 2017
Email: hello@bostonx.com.au Phone: +61 2 8313 0252